It is very rare that a dog leaves here with an injury or illness after staying for boarding. However, just to be on the safe side, we offer a unique Health Warranty Program that reimburses you for any veterinary care your dog might need after boarding with us. Your dog has minor diarrhea and has to go to the vet after staying with us? No problem. Just send us your vet bill and we'll reimburse you for up to $250. The cost is a very minor $5 per pet per boarding stay.
The warranty program is described below.
| Tucker Pup's Health Warranty Program |
Program Description:
Tucker Pup's offers a safe environment for dogs who are boarding with us. We keep everything very clean, monitor dogs very closely who are playing together, pay close attention to feeding and medicine, and so forth. However, there are inherent risks associated with taking your dog to any boarding facility.
The Tucker Pup's Health Warranty program offers you peace of mind while your dog boards with us. If your dog is injured or suffers an illness as a result of boarding here, we will reimburse you for your veterinary bill(s) up to $250.
Program Cost:
$5 per pet per boarding stay. Note that this is per boarding stay, not per day. Therefore, the warranty cost for a 5-night boarding stay would still only be $5.
Maximum Coverage:
$250 per pet per boarding stay
Time Limit:
Any and all original claims under this warranty program must be submitted within 3 days after Tucker Pup's relinquishes care, custody, or control of the Pet to the Pet Owner after a boarding stay. The Pet Owner must also provide written documentation from the vet that is satisfactory to Tucker Pup's. (e.g., a receipt, a written diagnosis, etc.).
Reimbursement Time
Assuming your documentation is in order and the conditions have been met for this warranty program, we will reimburse you immediately.
Exclusive Remedy:
In consideration for the payment of the warranty fee, and subject to the exceptions, conditions, and limitations listed below, Tucker Pup's will pay for any veterinary care provided by a licensed veterinarian for the care or treatment of the owner's pet(s) who boarded with us, for any sickness or injury of the pet incurred while the pet(s) was here.
This coverage is the Pet Owner's exclusive remedy in the event of any claim for illness, injury, or medical care for a Covered Pet. Pet Owner shall remain responsible for all charges exceeding the maximum coverage amount.
Exclusions:
- Illness is not covered for dogs over 8 years old or under 4 months old. This is because dogs in these age ranges may not have well-developed immune systems that will adequately fight illness.
- Pre-existing health conditions
- Injury that the pet has inflicted upon itself (e.g., chewing at its own nails, biting at a scab, etc.)
- Injury or illness caused by items that you bring (e.g., from chewing his own bed, a toy, a bone, etc.)
- Illness or diarrhea caused by your pet's food or medicine, or by us following the feeding or medicine instructions you supply us. Please bear in mind that changing your dog's diet can cause diarrhea at first, so we don't recommend it in conjunction with a boarding stay.
- Illness in conjunction with a vaccination that your dog may be missing (we require updated vaccinations at all times, but we included this just in case - for example, if an expiration date was entered incorrectly on your vaccination document)
- Injury, illness or other consequence when pets who are boarded together at the owner's request take action against each other
- Injury or other consequence while the the dog is in the hands of the owner or authorized agent, either during checkin or checkout.
- Injury, illness or other consequence resulting from whelping or pregnancy.
- Injury, illness or other consequence resulting from environmental factors outside of Tucker Pup's control, such as Acts of God, terrorism, etc.
Other Terms and Conditions:
This coverage shall be effective and binding on Tucker Pup's only if the Pet Owner complies with each of the following conditions:
- In the event that the pet requires ongoing treatment after its owner has taken possession of the pet, the Pet Owner hereby agrees to authorize his veterinarian to forward a copy of the diagnosis and treatment history to Tucker Pup's (such records may be required before any claim is paid).
- Reimbursement under this certificate shall be Tucker Pup's maximum liability and any money paid by Tucker Pup's to the veterinarian may be deducted from such reimbursement amount and shall not be in addition to other such reimbursements.
- Tucker Pup's, at its own expense, shall have the right and opportunity to examine any covered Pet whose injury or illness is the basis of any claim when and as often as it may reasonably require during the pendency of such claim.
Any provision of this certificate, which on the Effective Date, is in conflict with the statutes of the State in which the Pet Owner resides on such date is hereby amended to conform to the minimum requirements of such statutes.
Any controversy or claim arising out of or relating to this certificate shall be settled by arbitration in accordance with the rules of the American Arbitration Association.
