Position: Lobby Receptionist

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JOB DESCRIPTION

The lobby receptionist is our primary face to the customers.

This position has the following responsibilities:
  • Check customers in and out, plus manage reservations, for all of our services
  • Help answer phones and respond to e-mails and requests during the day
  • Help keep customer records updated
  • Keep the lobby clean each and every day
  • Spend a portion of each day handling the dogs in daycare and boarding
  • Train other staff members on our software
  • Help sell our retail items in a positive and effective manner
  • Help provide tours to prospective customers





QUALIFICATIONS

Qualified applicants should have professional experience as a receptionist or in retail sales. Experience in a dog facility is a definite plus but not a requirement for the position.

Specific characteristics we are seeking:
  • Highly professional in face-to-face interactions with customers
  • Very comfortable and fast in working with computers. Experience in certain programs is not necessary, as we use specific software for our business, but you must be proficient in typing quickly and accessing numerous components of the software with ease
  • Abiity and desire to sell retail items and our services effectively
  • Strong ability to stay organized




OPEN SHIFTS


Mondays: Off
Tuesdays: 10:30 am to 7:30 pm
Wednesdays: 10:30 am to 7:30 pm
Thursdays: 10:30 am to 7:30 pm
Fridays: 10:30 am to 7:30 pm
Saturdays: 10:30 am to 7:30 pm
Sundays: Off

Position available as of: Immediately






COMPENSATION

$13 per hour initially, with the opportunity for regular raises based on successful performance reviews and other factors




PERKS

  • Employee discount for all retail items
  • Five free nights of boarding per year. If no boarding suites are available, you would need to bring a crate for your dog to sleep in at night.
  • One free bath per month for your dog using our equipment and supplies, if you give the baths. Must be done during times when giving the bath would not disrupt our grooming schedule
  • One week paid vacation for full-time employees once you have worked here for a year
  • Time and a half if you work at events




PERSONAL CHARACTERISTICS

All candidates must possess the following traits:
  • First and foremost, you must love dogs. It's what we're all about.
  • Professional appearance. Please note that our dress code applies to all employees here (dog handlers, groomers, receptionists, trainers, etc.) and does not allow for:
    • Facial piercings while you work, due to safety hazard
    • Tattoos that are excessive or located on your hands, neck, or face
    • Gage earrings
    • Hair that is dyed an unnatural color such as green or purple
  • Very personable and professional with customers at all times.
  • You must have a positive attitude and work well with other people. We don't hire people who are only good with dogs but aren't good with people.
  • Ability to handle dogs in a positive way while commanding their respect. Verbal or physical abuse of any dog at any time will not be tolerated.
  • "Presence" with the dogs, meaning they know you are in charge and are not a pushover.
  • Responsible, reliable, and prompt. We have a "three-strikes" rule because in a retail environment, failure on any of these factors is not an option.

Please note that Tucker Pup's is a drug-free workplace. We reserve the right to conduct random drug tests over the course of time. If drugs are a part of your life, please don't apply.





OUR LOCATION

We are located two blocks north of Randolph Street (right near Harpo Studios). Click here for more information about our location.

Transportation options:
  • Limited parking is available for employees.
  • CTA Green and Pink line - Morgan Stop. The Green line connects to Clark and Lake (one stop away) and is therefore accessible by all the other lines.
  • CTA Blue line - Grand Stop.
  • CTA buses - Routes 65, 8, and 20 are the closest.
  • We are just a short walk from the Loop.



Click here to check out your fastest route on the CTA website.