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Our daycare cancellation policy is in place in order to avoid the scenario where people may cancel their daycare reservation at the last minute, or simply don't show up. This would not fair to the people we have turned away.
We want to avoid the potential conflict where a customer may believe they have told us verbally, but the staff must not have put in a cancellation. Therefore, we stress that if you cancel a reservation, you will receive a confirmation in the next several minutes (or early the next morning, if you sent it after hours) - be on the lookout for that, and let us know if you don't receive it.
There are several easy ways to cancel a daycare reservation:
Our daycare cancellation policy is in place in order to avoid the scenario where people may cancel their daycare reservation at the last minute, or simply don't show up. This would not fair to the people we have turned away.
If you need to cancel a daycare reservation, you must do so at least three days in advance. Otherwise, we would deduct a day from your package, or create an invoice for the cost of the day. By cancelling three days in advance, we have the entire next two days to fill the space. To clarify, if you have a reservation on a Wednesday, you must cancel by Sunday night in order to avoid this fee. If an invoice is created and we do not receive payment in a timely manner, we would charge the card most recently used on your account.
We want to avoid the potential conflict where a customer may believe they have told us verbally, but the staff must not have put in a cancellation. Therefore, we stress that if you cancel a reservation, you will receive a confirmation in the next several minutes (or early the next morning, if you sent it after hours) - be on the lookout for that, and let us know if you don't receive it.
There are several easy ways to cancel a daycare reservation:
- On our website, click the link at the top-right that says "Contact Us", then "Change / Cancel a Reservation."
- You can e-mail us, by replying to any e-mail that we have sent you
- Of course, you could call or tell us in person. We recommend one of the other methods mentioned above, so there is documentation in case there is any question.