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Each day our grooming calendar is very full, we schedule appointments back-to-back, and we turn people away to hold reservations.
Therefore, we must enforce the following guidelines, which apply to grooming reservations that include at least one of the following services:
Please note that we would likely need to cancel/rebook your grooming reservation if the following occur:
We hope you can respect and appreciate that we implemented these guidelines because when people cancel with no lead time, we are often unable to fill the space, which causes our groomers to stand around with no dog to groom (sometimes for up to two hours for a single appointment), and ultimately lose money. This is not fair to the groomers or to the other customers we have likely turned away. We also routinely experience customers who arrive 15-20 minutes late (or more), which throws off the entire schedule and causes all of the other dogs to be finished later than their owners expected. This causes customers to become very upset, and causes groomers to become too stressed and overwhelmed, which could impact their quality of work.
We believe our policies are very fair, and are similar to any hair salon or similar business that is appointment-based and in high demand.
Our grooming business is different than most, because we give you an appointment time, then groom your dog all the way through to completion. Our goal is that they are done within an hour or two, depending on the breed. We believe this gives you and your dog(s) a better experience than most other grooming businesses, which force you to arrive first thing in the morning and have you pick up at the end of the day. Most grooming businesses charge a higher price when grooming a dog all the way through - we do not. We also have a higher volume and busier schedule than many others. If you are concerned because we have these cancellation guidelines and other grooming shops do not, these are the primary reasons why they are in effect.
Each day our grooming calendar is very full, we schedule appointments back-to-back, and we turn people away to hold reservations.
Therefore, we must enforce the following guidelines, which apply to grooming reservations that include at least one of the following services:
- Haircut, bath, nails, ears
- Bath, nails, ears
The cancellation deadline for a grooming reservation is three days in advance if it includes a bath or haircut. For example, if a reservation is on Wednesday, it must be cancelled by Sunday night. Cancellation includes moving the reservation to a different date.
We would charge a late cancellation fee per dog as follows:
If we do not receive payment in a timely manner for any late cancellation fee, we would charge a card that was most recently used on the account.
New grooming customers must pay a deposit that matches the amounts above. We will discuss the deposit with you before booking your first reservation. We would apply any remaining deposit balance to the invoice.
We would charge a late cancellation fee per dog as follows:
- $40 if the dog is booked for 30 - 60 minutes
- $60 if the dog is booked for 1.5 hours
- $80 if the dog is booked for 2 hours
- $100 if the dog is booked for more than 2 hours
If we do not receive payment in a timely manner for any late cancellation fee, we would charge a card that was most recently used on the account.
New grooming customers must pay a deposit that matches the amounts above. We will discuss the deposit with you before booking your first reservation. We would apply any remaining deposit balance to the invoice.
Please note that we would likely need to cancel/rebook your grooming reservation if the following occur:
- If you arrive more than 10 minutes later than your appointment time.
- If you arrive and don't have the proper vaccination documentation
We hope you can respect and appreciate that we implemented these guidelines because when people cancel with no lead time, we are often unable to fill the space, which causes our groomers to stand around with no dog to groom (sometimes for up to two hours for a single appointment), and ultimately lose money. This is not fair to the groomers or to the other customers we have likely turned away. We also routinely experience customers who arrive 15-20 minutes late (or more), which throws off the entire schedule and causes all of the other dogs to be finished later than their owners expected. This causes customers to become very upset, and causes groomers to become too stressed and overwhelmed, which could impact their quality of work.
We believe our policies are very fair, and are similar to any hair salon or similar business that is appointment-based and in high demand.
Our grooming business is different than most, because we give you an appointment time, then groom your dog all the way through to completion. Our goal is that they are done within an hour or two, depending on the breed. We believe this gives you and your dog(s) a better experience than most other grooming businesses, which force you to arrive first thing in the morning and have you pick up at the end of the day. Most grooming businesses charge a higher price when grooming a dog all the way through - we do not. We also have a higher volume and busier schedule than many others. If you are concerned because we have these cancellation guidelines and other grooming shops do not, these are the primary reasons why they are in effect.
