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Each day our grooming calendar is very full, we schedule appointments back-to-back, and we turn people away to hold reservations.
Therefore, we must enforce the following guidelines, which apply to grooming reservations that include at least one of the following services:
We hope you can respect and appreciate that we implemented these guidelines because when people cancel with no lead time, we are often unable to fill the space, which causes our groomers to stand around with no dog to groom (sometimes for up to two hours for a single appointment), and ultimately lose money. This is not fair to the groomers or to the other customers we have likely turned away. We also routinely experience customers who arrive 15-20 minutes late (or more), which throws off the entire schedule and causes all of the other dogs to be finished later than their owners expected. This causes customers to become very upset, and causes groomers to become too stressed and overwhelmed, which could impact their quality of work.
We believe our policies are very fair, and are similar to any hair salon or similar business that is appointment-based and in high demand.
Our grooming business is different than most, because we give you an appointment time, then groom your dog all the way through to completion. Our goal is that they are done within an hour or two, depending on the breed. We believe this gives you and your dog(s) a better experience than most other grooming businesses, which force you to arrive first thing in the morning and have you pick up at the end of the day. Most grooming businesses charge a higher price when grooming a dog all the way through - we do not. We also have a higher volume and busier schedule than many others. If you are concerned because we have these cancellation guidelines and other grooming shops do not, these are the primary reasons why they are in effect.
Each day our grooming calendar is very full, we schedule appointments back-to-back, and we turn people away to hold reservations.
Therefore, we must enforce the following guidelines, which apply to grooming reservations that include at least one of the following services:
- Haircut, bath, nails, ears
- Bath, nails, ears
- Shed control treatment
If your dog is just coming for grooming, and is not here for boarding:
- Cancelling after 7pm two days before your reservation, or the day before your reservation: $25 per dog
- No-showing or cancelling the same day: $40 per dog, and a deposit may be required to make future appointments.
- If you arrive more than 10 minutes later than your appointment time, we must reschedule your appointment, so it would be considered a same-day cancellation and a $40 re-booking fee per dog would be incurred.
- If you arrive and don't have the proper vaccination documentation, we could very possibly need to cancel the appointment. It is the law, plus our policy, that all dogs who enter our facility are properly vaccinated, which is for the safety of all the dogs here. If we need to cancel the reservation in this instance, a $40 re-booking fee per dog would apply.
If your dog is here for boarding, and is getting groomed while here:
- If you check out from your boarding reservation earlier than expected, and we therefore have to cancel this grooming appointment two days before your appointment date after 7pm, a re-booking fee of $25 per dog would be incurred. For example, if your dog is on the groomer's calendar for 2pm, and you show up at noon saying you're checking out early and don't need the grooming done, that is considered a late cancellation because we would likely not be able to fill the spot.
- If you need to reschedule your appointment for an earlier time, please let us know right away and we would try to fit you in to your desired time. A re-booking fee would not be incurred by moving your appointment up.
- If you are planning on checking out from your boarding reservation later than we originally discussed and want to move your grooming appointment, we may or may not be able to accommodate your request. If not, your dog can stay in the grooming room or its boarding suite until you arrive, or go back into play.
We hope you can respect and appreciate that we implemented these guidelines because when people cancel with no lead time, we are often unable to fill the space, which causes our groomers to stand around with no dog to groom (sometimes for up to two hours for a single appointment), and ultimately lose money. This is not fair to the groomers or to the other customers we have likely turned away. We also routinely experience customers who arrive 15-20 minutes late (or more), which throws off the entire schedule and causes all of the other dogs to be finished later than their owners expected. This causes customers to become very upset, and causes groomers to become too stressed and overwhelmed, which could impact their quality of work.
We believe our policies are very fair, and are similar to any hair salon or similar business that is appointment-based and in high demand.
Our grooming business is different than most, because we give you an appointment time, then groom your dog all the way through to completion. Our goal is that they are done within an hour or two, depending on the breed. We believe this gives you and your dog(s) a better experience than most other grooming businesses, which force you to arrive first thing in the morning and have you pick up at the end of the day. Most grooming businesses charge a higher price when grooming a dog all the way through - we do not. We also have a higher volume and busier schedule than many others. If you are concerned because we have these cancellation guidelines and other grooming shops do not, these are the primary reasons why they are in effect.
